Frequently asked questions

Mail Service Ordering:

How do i place an order?


First make an account with us and ensure all your information fields are correctly filled out when placing an order. Failure to do so could result in you not receiving an order and funds being returned. We currently accept Interac e-Transfer. or cash (local only) See our product sections and when you find something you like press "add to cart". Once your done shopping press the "check-out" button located in the cart section. At the end of the payment information section you will be given our current payment email. Send your E-transfer to that email, with the order number you will receive as the receipt name. Make sure it is the up to date email as it will change often.




How do I make a payment towards an online order?


We currently only accept Interac E-transfer. (Crypto coming soon!) Once you checkout you will be emailed an order number and the current payment email. (Check spam folder) This will also be available at the end of checkout. Use your order number as the listed recipient name when adding us as a payee in the E-transfer section of your bank. This will change everytime you order. Make sure you are using our CURRENT PAYMENT email address, this email will change often but please insure you as using the up to date and correct email before ordering.




Can anyone order?


Anyone over the age of 19+ can order.




How will i receive my order?


All orders will come in smell proof vacuumed sealed bags. We can ship to any mailing address you have access too.




What is your return policy?


We do not offer refunds or returns. If an item is missing or is damaged we will replace the item.




Is there a minimum order?


Yes. Our minimum order amount is $50.00





Mail Service Shipping:

How does shipping work and what is the cost?


We use CanadaXpress post to mail our products. We ship all our orders the same day if they are received before 12pm. We always ship in discreet Smell-proof bags. It normally takes 1-3 business for your order to arrive once shipped. You will be sent a tracking number by email within 12-48 hours of being shipped, if your tracking number isnt working give the mail courier time to update there site especially around holiday seasons, 9/10 times its on there end. Please ensure all your account information is correct before placing an order. The cost for shipping is $10.00 on all orders under $200.00. Shipping if free with canada post on orders over $200.00 We also offer purolator. Next day shipping arrival in most cases. Cost depends on weight of items shipped. $20.00-$40.00 on average. Free shipping on orders over $1250.00




How long does it take to receive my order?


We use Canada post xpress shipping. It will normally take 1-3 business days for your order to arrive.




My tracking number is not working?


It may sometime take 24-48/h for your tracking number to work on the Canada post site. If your tracking number is not working please give Canada post time to update there site. This is normally on there end.




Where can i get my tracking number?


A tracking number will be added to the order section of your account with us once we have received it. We will also send you a comfirmation by email. Please give the Canada Post website 24-48 hours to update there site with your tracking number after the date we ship it.





Calgary - Local Delivery:

Same day delivery - How do i order?


1. Choose what you would like from our online menu, select your items and procced to the check out cart. 2. Fill out your name and address information, Choose your delivery preference for your selected city. 3 . Send us payment with the E-transfer information we will provide on the last page of the checkout process. 4. We will contact you by email to comfirm we have received your order and arrange delivery times. We will normally contact you back within the hour and orders show up around the same time. Delivery is free too the city of calgary, a small delivery charge can be apply for delivery to the surrounding areas of calgary. This is appiled on the checkout page. Please check our "Delivery Times" page listed on the heading below before placing an order. If you're not home or available during our delivery time hours, we can simply place the order in your mail box or a safe spot!




Delivery Times - Currently open 6 days a week - CLOSED SUNDAYS


We offer same day delivery, most orders will show up within 1-2 hours, depending on what time the order is placed. We offer delivery times at 2pm. 5pm and 8pm Daily. We are very flexible, reply fast and can work with you if you get your order before 8pm. Cut off is at 8pm SHARP. NO EXCEPTIONS. Place an order before 2pm and you will receive your est. drop time at 2pm. Your order should be delivered 30 mintues -2 hours after this time. Place an order before 5pm and you will receive your est. drop time at 5pm. Your order should be delivered 30 mintues -2 hours after this time. Place an order before 8pm and you will receive your est. drop time at 8pm. Your order should be delivered 30 mintues -2 hours after this time. We do not take orders after 8pm. It is best to place your order at the start of our work day around 12-2pm. Even if you dont want a delivery till 8pm. That way we can optimize an efficient route and increase our service times when busy. If you're not home or available during our delivery time hours, we can simply place the order in your mail box or a safe spot! Thanks for your understanding!




How Will I Receive My Order?


Always in safe and smell proof packaging. After comfirming your order and receiving your payment, we will send you a message with our estimated delivery time by email, check your spam folder if this is your first time ordering with us!! You can meet us in person or if your not home we can drop it in your mail box or safe place of your choice, depending on your payment method. We prefer to do mail box delivery with the current covid situation . We are easy and flexible message us if you have any question!




How Do I Pay?


Create an account and pay online by e-transfer to collect Hash Coins! See the Hash Coin Rewards page. You can pay in cash when your order arrives or you have the option too pay by e-transfer. If paying by e-transfer you MUST send your e-transfer immediately after receiving your order comfirmation to avoid delays. We will not deliver items until payment is accepted and we will cancel the order if no payment is received within a reasonable time. Recipient name: JNLPAYMENTS Email: jnlpayments@gmail.com Set password too: Canadavibes





NEW** Hash Coins Rewards:

What are Hash Coins?


-Currently under construction and subject to change- Become a member on our site and enjoy the rewards! If you have an active account and are logged in, you will receive 5% back on all orders to use towards future purchases, in the form of Hash Coins! You can use the Hash Coins you will collect at anytime to receive a discount code for a cash value towards purchases with other fun prizes to come! ​We will occasionally run promotions where you can use Hash Coins for glass and other prizes! More ways to earn coming soon! ;)




What are they worth and how do I use them?


-Currently under construction and subject to change- You will receive 5% back on all purchases as Hash Coins to use on our site! For every $1.00 you spend with us you will receive 5 Hash Coins. 100 Hash Coins equals a $1.00 value. How to redeem your points: 1. Log into your account. 2. Access the rewards section on bottom left corner of the screen. 3. Click the "ways to redeem" section. 4. You can redeem your points here for a cash value discount code. 5. Save your code to use on your next checkout purchase. We will also send you an email with your code. 6. We will occasionally run promo events where you can use your points to purchase new products, glass and be entered into raffle draw prizes. When these promotions are running you can find new options in the "ways to redeem section"




***Refer a Friend Program


-Currently under construction and subject to change- Refer a friend program: Save! When you have an account with us you can invite your friends with our "Refer A Friend" program. When you invite a friend you will gift them with a $10.00 Discount code to use on there first order with a min purchase of $100.00, when we have received the payment for there purchase we will credit your account with a $20.00 Discount code to use on your next purchase! We depend on your referals to stay in business and to keep bringing you cheaper prices, we appreciate your support and loyality in these tough times! VIP Membership program: -Coming soon!! With the launch of our Hash Coins Rewards Points Program, will soon be introducing a VIP membership program! Save HUGE and get an addtional 5% off ALL future orders. Bringing your total savings to 10% back on all purchases. This is will save you huge amounts of money in the long run! How to get VIP: We are still in the creation process for how you can qualify for a VIP membership. We are unsure if it will be a permanent status or expire after sometime. What we do know it will directly revolve around the referal of new customers. 1. Once you hit X amount of referals, you will be awarded with VIP status 2. VIP status will give you a total of 10% cash back as Hash Coins. Instead of 5%. 3. You can see how many people you have refered under the "Refer A Friend" Section of the Hash Coins Rewards Program. 4. You can start refering people now and when we fully launch VIP you may already be able to qualify! Invite your friends now and cash in on all the dank rewards.




**** VIP MEMBERSHIP - COMING SOON *** READ FOR DETAILS!


VIP Membership program: -Coming soon!! With the launch of our Hash Coins Rewards Points Program, will soon be introducing a VIP membership program! Save HUGE and get an addtional 5% off ALL future orders. Bringing your total savings to 10% back on all purchases. This is will save you huge amounts of money in the long run! How to get VIP: We are still in the creation process for how you can qualify for a VIP membership. We are unsure if it will be a permanent status or expire after sometime. What we do know it will directly revolve around the referal of new customers. 1. Once you hit X amount of referals, you will be awarded with VIP status 2. VIP status will give you a total of 10% cash back as Hash Coins. Instead of 5%. 3. You can see how many people you have refered under the "Refer A Friend" Section of the Hash Coins Rewards Program. 4. You can start refering people now and when we fully launch VIP you may already be able to qualify! Invite your friends now and cash in on all the dank rewards.